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ITIL® Intermediate Service Operations

Offers the best of the content to equip the seekers with knowledge in IT services Operations and enable them to qualify in ITIL-SO Certification Exam

Course Description
ITIL Intermediate Service Operation course will impart strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification.
The main objective of the ITIL Service operation is to ensure effective and efficient delivery of IT services to the satisfaction of the customers. Service operation involves routine operational tasks, servicing user requests satisfactorily and timely resolution of service failures and efficient fixing of problems. These tasks are addressed by various service operation processes.

Learning Outcomes

In-depth understanding of the purpose and scope of service operation and the value to business.
In-depth understanding of the service operation processes and their associated roles, responsibilities, challenges, risks, and the critical success factors.
Review of service operation activities and interaction of activities in other lifecycle stages.
Understanding how service operation is organized and how the functions are mapped to various roles and responsibilities.
Overview of technology and implementation considerations.

Pre-requisite

An individual needs to attain ITIL Foundation Certification.

Who is this course intended for?

The target group of the ITIL® Intermediate SO Certificate includes anybody who is involved in IT service operation, but is not restricted to:

Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Managers, Supervisory Staff, Team Leaders, Service Designers, IT Architects, IT Planners, IT Consultants, IT Audit Managers, IT Security Managers


Your Instructor


GreyCampus
GreyCampus

GreyCampus transforms careers through skills and certification training. We are a leading provider of training for working professionals in the areas of Project Management, Big Data, Data Science, Service Management and Quality Management. We offer live-online (instructor-led online), classroom (instructor-led classroom) and e-learning (online self-learning ) courses. Our growing suite of accredited courses is constantly upgraded to address the career enhancement goals of working professionals.



Course Curriculum


  ITIL Service Lifestyle
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  Introduction to Service Operations
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  Service Operations Functions
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  Service Operations Principals
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  Event Management
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  Operational Activities of Processes
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  Technical Management
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  IT Operations Management
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  Application Management
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  Generic Roles and Responsibilities
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  Technology Considerations
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  Implementation Considerations
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  Challenges, Critical Success Factors and Risks
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!